Managed Services- OpenText Content Server
Many OpenText customers understand that the OpenText applications are getting more and more business critical to their organisations.
High expectations of application availability require efficient troubleshooting, thought-out upgrade and migration plans and a solid knowledge of products’ (new) functionality and of course of the available and necessary fixes and patches and their impact.
Our extensive experience in the OpenText application landscape for more than 10 years helps identify application weaknesses and how to solve them quickly.
To maximize the prevention of serious application issues and to be able to solve issues pro-actively we use our tailor-made application monitoring software xMon. With xMon we frequently simulate the main, most used end-user actions: logon to the application, open, save, move and delete documents and perform search actions. The timings and results of these actions are instantly compared with the pre-set thresholds. Deviations out of the ordinary will automatically be reported to the support team to be further investigated.
X-Center is well-positioned to offer the application support services since we can rely on long term OpenText expertise and we have a thorough knowledge of the customers’ software environments.
This is why our customers choose for X-Center:
- X-Center consultants offer complete service including the installation of the OpenText software components
- New employees get intensively trained on OpenText product suite
- X-Center is OpenText partner and sub-contractor for OpenText-related activities in the Benelux and Nordic area