Managed Services- OpenText Extended ECM
Many OpenText customers understand that the OpenText Archive Server is critical in their organisation.
High expectations of application availability require efficient troubleshooting; thought-out upgrade and migration plans; and a solid knowledge of products’ (new) functionality, available fixes/patches and product roadmaps.
Our 10+ years experience helps identify application weaknesses and weak points, and how to solve quickly.
Our Service Desk operates from Prague and Maastricht, depending on the solution type and the need to go a support the customers locally.
We propose 2 different services :
- SLA insurance : we guaranty our intervention within SLA delay, depending on severity. But Incident solving efforts are charged on top
- SLA insurance + Incident solving: it includes both the SLA and the Incident solving efforts , without additional costs
xMon scripts run in the Archive Server itself; they controls system health and send out alert to our support team.
As a result we can solve the issues pro-actively.
X-Center is well-positioned to offer the support service since we can rely on long term OpenText expertise and we have a thorough knowledge of customers’ software environments. This is why our customers choose for X-Center:
- X-Center consultants offer complete service including the installation of the OpenText software components
- New employees get intensively trained on OpenText product suite
- OpenText partner and sub-contractor for OpenText-related activities in the Benelux and Nordic area