MS – Managed Services 2017-03-13T20:12:08+00:00

Managed Services

The OpenText applications are getting more and more ‘business critical’ for organisations. Application availability and stability of the application environment is essential. X-Center offers professional Application Managed Services on your OpenText environment, by dedicated certified experts.
Based in Maastricht and Prague our Managed Services Team will monitor your application environment and take the appropriate actions where needed, whilst you are running your core business.
Our certified Managed Services engineers will be available to answer your questions, fix issues and make sure your application environment is kept healthy by conducting regular health checks and making sure the necessary fixes, patches and updates are installed.
X-Center offers the Application Managed Services for:

  • OpenText Archive Server related solutions
  • OpenText Content Server related solutions
  • X-CENTER xFlow related solution

We offer our customers continuity of application management services.

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SLA-based Application Managed Services

Depending on your choice we can deliver

  • Access to our servicedesk
  • Remote technical and functional application support
  • Regular application health check
  • Pro-active application monitoring
  • Service management and service level reporting
  • On-site technical and functional application management
  • Advice
  • Patching and updates to keep your application up-to-date
  • 24/7 priority support
  • Friendly and certified support members

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to discuss your needs

Please note that the Managed Services is not replacing OpenText maintenance contract, but is to be considered as an additional service. The cost and content of the support package may vary depending on the customer’s demands and expectations and the complexity of the multiple requests for support. We will provide you with more information on request